e-gift card Terms and Conditions

  1. General Terms
    Best Buy e-gift cards (“e-gift cards”) are distributed by CashStar, Inc., a Delaware corporation ("CashStar"). By visiting https://bestbuy.cashstar.com, you agree to these terms and conditions and to the Cashstar privacy policy. CashStar reserves the right to change these terms and conditions and its privacy policy from time to time at its discretion.
  2. Redemption
    Refer to http://www.BestBuy.com/gcterms for Terms and Conditions of redemption.
  3. Customer Service
    If you need assistance with any aspect of your purchase, ownership, or use of your e-gift card, and to view your e-gift card balance, please contact Customer Support. Please refer to your order number, or be ready to supply your email address. To view your e-gift card balance, follow the instructions below your e-gift card, on the page linked from the email message which notified you of your gift.
  4. Returns
    You may not return or cancel your Best Buy e-gift card after it is received. Purchasers who wish to cancel an e-gift card purchase order prior to its delivery to a recipient should contact Customer Support prior to the delivery date selected during the purchase process.
  5. Lost or Stolen Gift Cards
    Ownership and risk of loss of e-gift cards passes to the purchaser as soon as we send our confirmation to the recipient. We are not responsible for lost or stolen e-gift cards. If you suspect that someone has copied or stolen your e-gift card, contact Customer Support immediately. e-gift cards have cash value and should be safeguarded accordingly.
  6. Limitations
    You may not use an e-gift card to purchase other e-gift cards. e-gift cards cannot be reloaded, resold, transferred for value, or redeemed for cash, except to the extent required by law. Void if reloaded, resold, transferred for value, or redeemed for cash. Unused e-gift cards may not be transferred.
  7. Payment Methods
    Best Buy e-gift cards may be paid for with a valid VISA, MasterCard, Discover, American Express or Diners Club, and your transaction to purchase the e-gift cards will be directly between you and Cashstar.
  8. Delivery Information and Requirements for E-gift Card Purchasers
    All orders of e-gift cards are subject to a process that compares purchaser information provided here with information about the purchaser provided by the purchaser's financial institution through whom payment is being processed. If there is a discrepancy, your e-gift card order may be delayed until it can be corrected. If the date on which you want an e-gift card delivered has passed and you have not received confirmation that the e-gift card was sent, please contact Customer Support. Please refer to your order number, or be ready to supply your email address. We are not responsible for e-gift cards that are undeliverable or not received due to your failure to enter an accurate email address for the recipient. Please check to make sure the email address of the recipient is correct and contact Customer Support if you suspect the recipient did not receive his/her e-gift card. Should an email be returned to us due to inaccurate delivery information for the recipient, we will attempt to contact you for a valid email address.
  9. Reasons for Failed Delivery
    If you have confirmed the recipient's email address but the e-gift card has not been viewed within a reasonable period after the requested delivery date, following is a list of the most common reasons why delivery may have failed:
    1. Spam filter blocked email or routed it to a bulk/spam folder
    2. Recipient's firewall blocked the email
    3. Email inbox is over size limit
    4. Invalid email address
    If a spam filter is blocking bestbuygiftcards@cashstar.com emails from getting to an inbox, the email options will need to be modified so that bestbuygiftcards@cashstar.com emails are not considered spam. If you need further assistance, contact Customer Support. Please refer to your order number, or be ready to supply your email address.
  10. Personalized Messaging
    If you wish to add a personal message to an e-gift card, simply type your message in the Message field on the e-gift card preview. Personal messages are limited in length to the space provided on the e-gift card. There is no additional charge to include a personalized message. We don't read every gift message, but if we do find inappropriate, offensive or otherwise objectionable messages, we reserve the right to cancel them. Thanks for your cooperation.
  11. Uploaded Images
    You may upload your own image for display on an e-gift card. This feature is not available for physical e-gift cards at this time. There is no additional charge to include your own image. We reserve the right to replace inappropriate, offensive, or otherwise objectionable images. We reserve the right to replace images that infringe upon trademark or copyright law. The following image will appear as a replacement image:
    Replacement Image
  12. Limitation of Liability
    CASHSTAR AND BEST BUY MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO E-GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF AN e-gift card CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND THE SOLE LIABILITY OF CASHSTAR AND BEST BUY, SHALL BE THE REPLACEMENT OF SUCH E-GIFT CARD. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Best Buy e-gift card, powered by CashStar.